Privacy policy · Luan Nguyen Design

Effective date: 10 July 2024

This Privacy policy explains how information about you is collected, used, and disclosed by Luan Nguyen Design ("Personal," "I," "me," or "my"). It applies to information I collect when you use my websites, products, services, content, and materials (collectively, the "Services"), or when you otherwise interact with me. By accessing or using my website, you agree to the terms of this Privacy policy.

1. Who I am

My name is Luan Nguyen, and I am dedicated to providing exceptional courses that help designers learn coding and developers learn design. My commitment to excellence extends to how I handle your personal information. Whether you’re a new user or a long-time user, I want you to feel confident about the privacy and security of your data.

2. My commitment to your privacy

I understand the importance of transparency and trust when it comes to your personal information. This policy details my practices regarding data collection, use, and protection. I am committed to complying with all applicable privacy laws and regulations to ensure your information is safe and used appropriately.

3. Why I collect your data

The data I collect allows me to improve my services, provide personalized experiences, and communicate effectively with you. It helps me to:

Enhance user experience
Understand and analyze how my services are used
Develop new features and products
Provide customer support and respond to inquiries
Comply with legal obligations

3.1. For personal information

Types of personal information collected

I collect various types of personal information to provide and improve my Services, including but not limited to:

Name: To personalize your experience and for communication purposes.
Email address: To send updates, newsletters, and respond to inquiries.
Payment information: To process transactions securely.
Phone number: For customer support and communication.
Postal address: For billing, shipping, and communication purposes.
User preferences: To tailor my services to your needs.
Usage data: Including your interactions with my website and services.

How I collect personal information

I collect personal information in various ways to ensure a seamless and personalized experience:

Forms: When you fill out forms on my website, such as registration, contact, or feedback forms.
Cookies: To enhance your browsing experience, remember your preferences, and analyze website traffic.
Analytics: Through tools that track and report website traffic, user behavior, and other relevant data.
Direct interactions: When you communicate with me via email, phone, or other channels.
Transactions: When you make purchases or engage in financial transactions on my website.
Surveys and Feedback: When you participate in surveys, provide feedback, or engage in promotional activities.

By understanding the types of personal information I collect and how I collect it, you can be assured of my commitment to transparency and the protection of your privacy

3.2. For non-personal information

Types of non-personal information collected

I also collect various types of non-personal information to improve my Services and enhance user experience. This includes, but is not limited to:

Browser type: Information about the browser you are using (e.g., Chrome, Firefox).
Operating system: Details about the operating system on your device (e.g., Windows, macOS, Android).
Language preference: The language settings on your device or browser.
Device type: Information about the type of device you are using (e.g., smartphone, tablet, desktop).
Referring and Exit pages: The webpages you visited before and after my site.
Geolocation data: General geographic location based on your IP address.
Time and date of access: When you access my Services.
Usage data: Information on how you interact with my website and services, such as page views, clicks, and time spent on pages.

How I collect non-personal information

I collect non-personal information through various methods to better understand and optimize my Services:

Cookies: Small text files stored on your device that help me recognize repeat visitors, track user behavior, and provide personalized content.
Server logs: Automatically generated records that log details about your access to my website, including IP address, browser type, and referring pages.
Analytics tools: Third-party services like Google Analytics that gather data on website usage and user interactions.
Web beacons and Pixel tags: Tiny graphic files that monitor user behavior and website traffic patterns.
Local storage: Technologies like HTML5 that allow me to store information locally on your device to improve your experience.

By collecting and analyzing non-personal information, I aim to enhance the functionality and user experience of my Services while maintaining a high standard of privacy and security.

4. How I use your information

4.1. Purposes for which I use your information

I use your information for various purposes to ensure the delivery and improvement of my Services:

To provide services: I use your information to offer and deliver my courses, products, and services.
To improve my services: I analyze your feedback and usage data to enhance the quality and functionality of my offerings.
To personalize user experience: I tailor my content and recommendations based on your preferences and interactions.
To communicate with you: I use your contact information to send updates, respond to inquiries, and provide customer support.
To process transactions: I handle your payment information to process purchases and manage your orders.
To conduct surveys and research: I gather insights from surveys and research to better understand user needs and preferences.
To ensure security: I monitor and analyze activities to detect and prevent fraudulent or malicious behavior.
To comply with legal obligations: I use your information to fulfill my legal and regulatory requirements.

4.2. Legal basis for processing personal information

I process your personal information based on several legal grounds, including:

Consent: I process your information with your explicit consent, which you can withdraw at any time.
Performance of a contract: I use your information to fulfill my contractual obligations to you, such as providing the services you have requested.
Legitimate interests: I process your information for my legitimate business interests, which include improving my services, communicating with you, and ensuring security, provided that these interests do not override your privacy rights.
Legal obligations: I may process your information to comply with legal requirements, such as tax and accounting regulations or responding to lawful requests from public authorities.
Vital interests: In rare cases, I may process your information to protect your vital interests or those of another person.

By understanding the purposes for which I use your information and the legal basis for processing it, you can have confidence in my commitment to managing your data responsibly and transparently.

5. Sharing your information

5.1. Circumstances under which I may share your information with Third parties

I respect your privacy and only share your personal information in specific situations to ensure the functionality and legal compliance of my services:

Service providers: I may share your information with trusted third-party service providers who assist me in operating my website, conducting my business, and providing my services. These providers include payment processors, hosting services, email service providers, and analytics companies. They are contractually bound to keep your information confidential and use it only for the purposes of providing their services to me.
Business transactions: In the event of a merger, acquisition, or sale of all or a portion of my assets, your information may be transferred as part of that transaction. I will notify you via email and/or a prominent notice on my website of any change in ownership or use of your personal information.
Legal requirements: I may disclose your information if required to do so by law or in response to valid requests from government authorities (e.g., a court or a government agency) to comply with legal processes, protect my rights, and ensure the safety of my users.
Protection of rights: I may share your information when I believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of my Terms of Service, or as otherwise required by law.

5.2. How I protect your information when shared

When I share your personal information with third parties, I take several steps to ensure its protection:

Confidentiality agreements: I require all third-party service providers to sign confidentiality agreements that restrict their use of your information to the purposes of providing their services to me.
Data minimization: I only share the minimum amount of information necessary for the third party to perform their specific function.
Security measures: I ensure that all third parties I work with implement appropriate security measures to protect your information from unauthorized access, disclosure, or misuse.
Ongoing monitoring: I regularly review the practices of my service providers to ensure they comply with my privacy and security standards.

By taking these steps, I aim to maintain the confidentiality and security of your personal information, even when it is shared with trusted third parties.

6. Your rights and choices

6.1. Your rights regarding your personal information

I respect your privacy and provide you with the following rights regarding your personal information:

Access: You have the right to request access to the personal information I hold about you. This includes the right to know what data I collect, how I use it, and with whom I share it.
Correction: If you believe that any personal information I hold about you is incorrect or incomplete, you have the right to request corrections or updates to ensure its accuracy.
Deletion: You have the right to request that I delete your personal information, subject to certain exceptions, such as when retention is necessary for compliance with legal obligations or for the establishment, exercise, or defense of legal claims.
Restriction: You have the right to request that I restrict the processing of your personal information under certain circumstances, such as when you contest the accuracy of your data or object to its processing.
Objection: You have the right to object to the processing of your personal information, including for direct marketing purposes. If you object, I will stop processing your information unless there are compelling legitimate grounds for continuing that processing that outweigh your rights, or if processing is necessary for the establishment, exercise, or defense of legal claims.
Portability: You have the right to receive a copy of the personal information you have provided to me in a structured, commonly used, and machine-readable format, and to transmit that information to another controller, where technically feasible.

6.2. How you can exercise your rights and choices

I am committed to helping you exercise your rights and make informed choices about your personal information. Here’s how you can do so:

Contact me: To exercise any of your rights, please reach out to me at hello@luannguyen.design. I may need to verify your identity before processing your request to ensure your privacy and security.
Accessing and Updating information: You can access and update your personal information directly through your account settings on my website. If you need assistance, please contact me or my support team.
Opting out of Marketing communications: You can opt out of receiving promotional emails by following the unsubscribe instructions included in each email or by contacting me directly. Please note that you may still receive transactional or account-related communications.
Managing cookies and Tracking technologies: You can manage your preferences for cookies and other tracking technologies through your browser settings or my website’s cookie consent tool. This allows you to control how I collect and use non-personal information.
Filing a complaint: If you believe that I have violated your privacy rights, you have the right to file a complaint with the relevant data protection authority in your jurisdiction.

I am dedicated to ensuring that your rights are respected and that you have control over your personal information. If you have any questions or need assistance, please do not hesitate to contact me.

7. Security of your information

7.1. Measures I take to protect your information

I am committed to safeguarding your personal information from unauthorized access, use, or disclosure. To achieve this, I implement a variety of security measures, including:

Encryption: I use encryption protocols, such as SSL/TLS, to protect your data during transmission. This ensures that your information is secure when being sent to and from my servers.
Access controls: I restrict access to personal information to members, contractors, and service providers who need it to perform their job functions. Access is granted on a need-to-know basis and is controlled through secure authentication methods.
Regular security audits: I conduct regular security audits and assessments to identify and address potential vulnerabilities in my systems and processes.
Data anonymization and Pseudonymization: Where feasible, I anonymize or pseudonymize personal information to add an extra layer of protection.

7.2. Security practices and Protocols in Place

To further ensure the security of your personal information, I have established the following practices and protocols:

Secure software development: My development practices include security-by-design principles, ensuring that security is considered at every stage of software development.
Incident response plan: I have a comprehensive incident response plan in place to quickly and effectively address any security breaches or incidents. This includes notifying affected users and relevant authorities as required by law.
Team training: I provide regular training to my team members on data privacy and security best practices to ensure they understand their responsibilities and the importance of protecting your information.
Two-Factor Authentication (2FA): I offer two-factor authentication as an added security measure for accessing your account, providing an extra layer of protection against unauthorized access.
Secure data storage: I store your personal information on secure servers with robust access controls and physical security measures to prevent unauthorized access.
Regular updates and Patch management: I regularly update my software and systems to address security vulnerabilities and ensure they are protected against the latest threats.

By implementing these measures and protocols, I strive to maintain the highest standards of security to protect your personal information. Your trust is important to me, and I am dedicated to ensuring the confidentiality and integrity of your data. If you have any questions or concerns about the security of your information, please contact me.

8. Retention of your information

How long I retain your information

I retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy policy, and to comply with legal and regulatory obligations. The retention periods vary depending on the type of information and its specific purpose.

Criteria used to determine retention periods

The criteria I use to determine the retention periods for your personal information include:

Purpose of Collection: I retain information for as long as necessary to provide my services, support my business operations, and fulfill contractual obligations.
Legal and Regulatory Requirements: I consider legal obligations and regulatory requirements that mandate retaining certain types of information for specified periods, including tax, accounting, and audit purposes.
Consent: When processing your personal information based on consent, I retain it until you withdraw consent.
Legitimate Interests: I retain information as necessary to protect my legitimate business interests, such as fraud prevention, security, and dispute resolution.
Business Practices: I adhere to industry standards and best practices for data retention to ensure compliance with current norms.

Specific retention periods

Account Information: I retain your account information for as long as your account is active and for a reasonable period thereafter in case you decide to reactivate the account. If you choose to delete your account, I will retain the information for a short period to comply with legal obligations and to resolve any potential disputes.
Transaction Records: I retain transaction records for as long as required by law, typically for tax and accounting purposes.
Marketing Data: I retain information used for marketing purposes until you opt out of receiving marketing communications or as required by applicable law.
Usage Data: I may retain anonymized usage data for longer periods to analyze trends and improve my services, without directly identifying you.

I regularly review my data retention policies to ensure compliance with legal requirements and best practices. If you have any questions about my data retention practices or wish to request the deletion of your personal information, please contact me at hello@luannguyen.design.

9. Children's privacy

My commitment to Children's privacy

Age restriction: My website and services are not intended for individuals under the age of 13. I do not knowingly collect personal information from children under 13 years of age.
Parental consent: If I discover that I have inadvertently collected personal information from a child under 13 without verifiable parental consent, I will take steps to delete that information as soon as possible. Parents or guardians who believe that I may have collected personal information from a child under 13 without consent can contact me at hello@luannguyen.design to request the deletion of this information.

I am committed to protecting the privacy of children and encourage parents and guardians to be involved in their children's online activities to ensure a safe and enjoyable experience. If you have any questions or concerns about my Children's privacy practices, please contact me at hello@luannguyen.design.

10. Changes to this Privacy policy

Updates to my Privacy policy

I may update this Privacy policy from time to time to reflect changes in my practices, legal requirements, and industry standards. I encourage you to review this Policy periodically for any updates. The revised Policy will be effective immediately upon posting on this page, with the updated date indicated at the top.

Notification of changes

I will notify you of any material changes to this Privacy policy by posting a prominent notice on my website or by sending you an email notification. I may also notify you through other means as required by law.

How you can review updates

You can review the most current version of this Privacy policy at any time on this page. By continuing to use my website or services after the changes are made, you agree to the updated Privacy policy. If you do not agree with the changes, you should discontinue your use of my website and services and contact me if you have any concerns.

If you have any questions about my Privacy policy or the changes made to it, please contact me at hello@luannguyen.design. I am committed to protecting your privacy and ensuring transparency regarding how I handle your personal information.

Contact me

If you have any questions, concerns, or requests regarding this Privacy policy, please contact me at: hello@luannguyen.design.

I am here to address any inquiries you may have about how I collect, use, and protect your personal information. Your privacy is important to me, and I am committed to providing transparent and accessible information about my privacy practices.