Effective date: 10 July 2024
In the Refund policy of Luan Nguyen Design, I prioritize your satisfaction with my services. Generally, refunds are not available as users can cancel their subscription anytime. However, I may consider a refund in a few special cases. Please review this policy carefully to understand how I handle refund requests and your rights as a user. If you have any questions or need further clarification, please don't hesitate to reach out to me at hello@luannguyen.design.
1. Eligibility for Refunds
Refunds may be considered under the following conditions:
- Dissatisfaction with course content: If you find the course content does not meet your expectations or does not align with the course description provided.
- Technical issues: In cases where persistent technical issues prevent you from accessing or completing the course despite reasonable attempts to resolve them.
Refunds are not applicable in the following scenarios:
- Course completion: Once you have completed a course or accessed a significant portion of the course material.
- Failure to meet prerequisites: If you enroll in a course without meeting the stated prerequisites and subsequently find the course material challenging or unsuitable due to lack of required knowledge or skills.
Important notices for Refund requests:
- Eligibility: Refunds are only available within 7 days of the purchase date. Ensure your request falls within this period.
- Required information: Complete all required fields in the form below to process your request. Incomplete submissions may delay the refund process.
- Processing time: Refund requests are typically processed within 7-10 business days. You will receive an email confirmation once your request is reviewed.
- Refund method: Refunds will be issued to the original payment method used at the time of purchase. Ensure your payment details are accurate.
- Non-Refundable items: Please note that certain items or services may be non-refundable as per the terms of service. Review the refund policy for more details.
2. Refund process
To request a refund, you can reach out to me directly via email at hello@luannguyen.design or use the designated form submission on my website.
When contacting me, please include essential details such as your order number and the specific reason for requesting a refund. This information helps expedite the process.
Once I receive your refund request with all necessary information, I will begin processing it promptly.
Refund requests are typically reviewed and processed within 5-7 business days, ensuring that you receive a timely response regarding the status of your request.
3. Refund criteria
Evaluation criteria:
- Timeframe: Refund requests must typically be made within a specified timeframe from the date of purchase or enrollment.
- Course materials: Refunds may be considered based on the condition of course materials accessed or downloaded.
Factors influencing decisions:
- Extent of completion: The percentage of the course completed by the user may impact the eligibility for a refund.
- Customer feedback: Feedback provided by the customer regarding the course content or delivery may also be taken into account.
These criteria and factors help ensure fair evaluation of refund requests while considering the user's experience and the nature of the services provided.
4. Refund methods
Methods of refund:
- Refunds will generally be issued to the original payment method used for the purchase or subscription.
- In some cases, alternative refund methods such as credits toward future purchases or services may be offered.
Timeframe for receiving refunds:
- Refunds are typically processed within a specified timeframe after the refund request is approved.
- The exact timeframe for receiving refunds may vary depending on the payment method and financial institution processing times.
These refund methods ensure flexibility and options for users while adhering to the policies and procedures outlined for refund processing.
5. Exceptions and Special cases
Special considerations:
- Special considerations may apply in cases involving promotional offers, where different refund terms may be specified.
- Bundle purchases may have specific refund conditions that differ from individual course purchases.
Additional terms or Conditions:
- Certain courses or purchases may have unique terms or conditions regarding refunds, which will be clearly communicated at the time of purchase.
- These terms ensure clarity and fairness in handling refund requests across different types of transactions and promotions.
6. Contact me
If you have any questions, concerns, or refund requests related to this policy, please feel free to contact me using the following methods:
- Email: hello@luannguyen.design
- Form submission: You can submit your inquiries or requests via the contact form on my website.
I am here to assist you and address any issues you may have regarding refunds or any other aspect of my services.